At Blidz, our ultimate goal is simple yet powerful: to make everyday life better for value-conscious consumers like you, through smarter shopping, real savings, meaningful earnings, and access to opportunities that truly matter.
To be honest, over the past twelve months, we've fallen short of living up to that vision as consistently as we should. As a fast-growing startup pushing the boundaries of AI-powered shopping, we've sometimes moved too quickly and lost sight of the most important thing: you, our customers.
We've taken a hard, honest look in the mirror, poring over your feedback (especially the candid, tough messages that sting the most), support tickets, reviews, and conversations. We've clearly seen where we've let you down: in clarity, ease of use, or simply being more responsive and transparent every step of the way.
This has been humbling. But it's also lit a fire under us. We're committing fully to putting you first—through tangible changes we've already made, ongoing improvements we're rolling out, and a renewed focus on building an experience that's genuinely rewarding, hassle-free, and worthy of your trust.
Charges, Feedback, and Rebuilding Trust
Over the past weeks, we've received direct feedback from you through reviews, support tickets, conversations, and especially the critical ones on platforms like Trustpilot and BBB. We've read every negative review carefully. Those tough messages highlighted real pain points around sudden charges, unclear terms, and support delays.
We took them seriously, not as criticism to ignore, but as urgent signals to improve. This post is our transparent account of the concrete steps we've taken in response, always guided by our commitment to transparency, open communication, strong ethics, and putting users first.
The feedback around billing surprises was the loudest—and we acted immediately. In the last two weeks, we overhauled pricing displays, cancellation flows, and trial disclosures to ensure nothing catches you off guard. Every relevant screen now clearly states trial length, renewal price, billing frequency, and easy cancellation steps. We added renewal reminders and a prominent membership clarity banner with money-back guarantee details.
For users impacted, we've proactively reached out (including hundreds of direct phone calls), issued full refunds without questions, and offered additional compensation to make things right. Negative feedback isn't something we shy away from—it's fuel for change.
Your Points and Rewards Are Still Very Much Here, and Expanding
Blidz Points remain central: we want to reward YOU for every moment you spend in the app. Earn them through deals, chatting with your AI companion, daily check-ins, browsing, sharing, and more platform activity.
To give you more time to explore the full Blidz+ membership benefits and decide if it's right for you, we've increased the complimentary trial from 1 day (24 hours) to 3 full days. This extra window lets you earn more without having to pay: exclusive deals, AI companion features, points earning, and more, without pressure. If it's not the right fit, you can still cancel easily during the trial to avoid any charges. This change is now live across the app, with clear updates on trial length shown at signup and throughout relevant screens.
We're especially excited about our newest feature: you can now earn Blidz Points simply by chatting with your AI companion. The more you engage (e.g. discovering better deals and personalized products), the smarter it gets, and every conversation adds Points automatically. This aligns with our vision: a smarter, more personal, more rewarding experience that improves with use, built on transparency and genuine value.
Read more: You Can Now Earn Blidz Points Just by Chatting. Yes, Really.
Our Operations Team has doubled in the last three weeks
We monitor review platforms daily and treat negative feedback as priority intel. Many of the changes outlined here, including easier cancellation, clearer pricing, and faster support, came directly from patterns in those reviews. We're now closing the loop much quicker, so frustrated users hear back from us promptly.
One of the most consistent pieces of feedback has been around slow support response times. To fix this, we made significant investments: we hired four new operations analysts based in the US, integrated third-party tools for faster issue routing and resolution, and completely rebuilt our support workflows. For users who reach out with complaints, we now proactively follow up with direct phone calls, not just automated messages, to truly listen, resolve the issue, and provide compensation where appropriate. Every recent complaint we've handled has resulted in a full refund, often with additional goodwill gestures.
We also discovered that our 30-day money-back guarantee wasn't being applied consistently in practice. This has been fully corrected: any refund request within 30 days of the initial charge is now processed promptly and without questions asked, exactly as promised.
Great customer service isn't optional—it's the baseline expectation, and we're fully committed to meeting (and exceeding) it moving forward.
A Note From the Team
We started Blidz with a big idea: AI-powered shopping that's fun, rewarding, and community-driven. As a fast-moving startup, we learned the hard way that speed sometimes means overlooking details. The past months were about reflection: What do users really need? Where did we fall short? What does trustworthy look like?
These changes required real engineering, operational investment, and tough conversations, but they were necessary and right. We're grateful to every user who gave feedback, filed a complaint, left a review, or stayed with us. You've made us better.
Transparency, communication, and ethics guide us forward. We're building an AI shopping experience you can trust.
The Blidz Team
Questions or feedback? Reach us at support@blidz.com